Policies


 

Terms and Conditions

Terms and Conditions for Anthesis Co. Website
These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which anthesisco.com ("we/us") make this website available to you. These Terms and Conditions govern your use of the anthesisco.com website. 

Products
All products as depicted on this website are available for local delivery only. Certain flower and plant products may be delivered in bud to ensure longer life. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date. We will make every effort to maintain a consistent "look and feel" of the arrangement by taking into account the overall shape, size, style, and color combinations.


Prices
Prices listed within the anthesisco.com website are subject to change to accommodate the seasonal availability of some flowers. We reserve the right to change without notice, the price, or prices of any, or all products listed on the anthesisco.com website.

Orders / Payment
During the order process, you will be required to provide us with your complete personal details, including accurate post code, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards, and PayPal. By clicking on the 'checkout' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the anthesisco.com website.


Delivery
Delivery information can be found on the Delivery Info page along with the areas we serve.
Delivery Services - Your intended delivery date will be confirmed in your email order confirmation. We will not process orders received on Sundays or public holidays, they will be processed the next working day. Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.
To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate post code of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, and other business locations, no signature is required of any person accepting the delivery on behalf of the organization.
Please note that the anthesisco.com is only responsible for delivering to the address you quote. Where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s). Where the delivery driver is unable to find someone to accept delivery they will deliver at the door step, leaving the goods in a secure location. In the instance of difficulties in delivering your order to the intended recipient occurring, we reserve the right to contact the recipient using the contact details you provide at the time of placing your order. Before placing your order, please review delivery information & prices. 

Cancellation
If an order placed through anthesisco.com needs to be canceled, the cancellation must be made 24 hours prior to the delivery of the order. If the cancellation is received after the flower order has been delivered, no refund can be issued. Cancellations will not be accepted if an order is placed but the information provided prevents flower delivery (ex: a wrong office or home address). The customer can obtain new information so that the flower order can then be properly delivered using correct information. To cancel your flower order, please contact hello@anthesisco.com.

Disclaimer
Whilst we agree to use all reasonable endeavors to ensure that the anthesisco.com site is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the anthesisco.com Website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of anthesisco.com impossible or impractical. 

General
We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the anthesisco.com site and/or the Anthesis Co. delivery service from time to time. We will post any changes on the anthesisco.com site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the anthesisco.com website. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions. Your purchase will be deemed to have occurred in the US. These Terms and Conditions shall be governed by and construed in accordance with United States Law and the parties agree to submit to the exclusive jurisdiction of the United States courts.

 

Privacy Policy

Information We Collect
When you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.


Cookies
Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.


Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.


Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.